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Frecuently asked questions

- How can I care for my leather handbag or wallet?

What is usually recommended to take care for leather items are moisturizers appropriate for leather, in order to avoid to fade the color away or the dryness on the leather with time. To clean up the leather we recommend buying a good leather cleaner, soft soap and water can be used on a stain also, please avoid drying the colored leather in the sun. When leather is the suede type, a rubber eraser can be used to remove a stain. Also a very fine sandpaper may be used carefully too to soften a stain.
If you have a doubt, do not hesitate on contacting us.

- Will I receive the same item i have seen on a the picture?

Yes, you will receive the exact same product you have seen on the picture.
Please bear in mind that the colors on the leather may have a slight difference since the screens and monitors vary them, and may have difference on real colors. Please also note that natural leather may have marks and they are the way of showing they are real 100% leather items, with natural beautiful mistakes.

- What type of payments are accepted by Carolina de Cunto ?

We accept all major credit cards ( VISA, MASTER, OCA CARD) bank transfers
( you will need to contact us in order to give you the details of the transfer ) or money transfers by Western Union. Locally we accept transfers by Abitab or Red Pagos also.

- What logistic company Carolina De Cunto uses?

We hire the services of DHL Express shipping worldwide. We ship every order after the payment have been mad and we usually take 1 to 3 days to send it out .
We appreciate if you can check our Policies section for additional information about other charges like Customs fees or duties and taxes.

-When will i receive my order ?

Time for express shipments may vary depending on the Country, we say there is an average of 4 to 7 working days to get the orders.
But don't worry, we will send to you the needed tracking number for you track the transit of the order yourself.

- What happens if i don't want the item I order ?

We, in Carolina De Cunto want you to be the happy with your order and that the products is all of what you were looking for after you get your order. If this is not the case, please do get in contact with us within 48 hours. Please remember you have three days to notify us of your rejection. We accept exchanges or returns only if you have contacted us about a problem or reason of rejection. Please refer to the returns section on our Policies.
Please feel free to contact us if you have any doubts , we will be happy to assist you in any way we can and try to resolve the issue in a good way for you.

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